Managed IT services can be precisely understood as a very
broad term. It is basically an umbrella that is a combination of third-party
monitoring and maintenance of computers, networks and software. The actual
equipment may be inhouse or at the third-party's facilities, but the
"managed" means an ongoing effort like making sure the equipment is
running at a certain quality level or keeping the software up-to-date.
Actually it can also include outsourcing and other lifecycle activities that include both build and maintenance activities. The owner of the organization has direct oversight of the organization or system being managed is referred to as the client or customer. The person that provides the managed service is called as the service provider.
A managed services provider (MSP) is very important component
of Managed IT Services. MSP can is
typically a services provider for information technology services that are
managed solely by the company. The clients are greatly benefited by this. Most
MSPs have an upfront setup or an ongoing fixed monthly fee, which benefits
their clients by providing them with predictable IT support costs.
The providersare sometimes also associated on a contract
basis for the management of multiple vendors and to measure their effectiveness
in filling positions according to a customer's standards and requirements. The
model has proven its usefulness in the private sector, notably among Fortune
500 companies and is poised to become more common in the government arena.
The following are the main advantages of Managed IT Services:
- Establishment of better control and efficiencies of business scale.
- Gain forecast into application performance and end user experience.
- Faster transition and reduction in dependency on manpower through automation of processes.
- Access to proven and experiences expertise.
- Complete peace of mind
